Frequently Asked Questions
Your Sentinel Software Queries Answered
General Questions
What is Sentinel?
Sentinel is our flagship alarm monitoring software designed for security monitoring centers, providing comprehensive tools for managing alarms, video surveillance, and security operations.
Is Sentinel suitable for small monitoring centers?
Yes, Sentinel is scalable and can be tailored to suit monitoring centers of all sizes, from small operations to large-scale enterprises.
Does Sentinel comply with industry standards?
Absolutely. Sentinel complies with all current standards applicable in the country of operation, including BS 50136:2008, EN 50518:2010, and many others. We provide free upgrades to ensure ongoing compliance.
Technical Questions
Can Sentinel integrate with our existing security systems?
Yes, Sentinel is designed to integrate with a wide range of security systems and devices from various manufacturers.
How often is Sentinel updated?
We release six major upgrades annually, ensuring that Sentinel remains at the forefront of security monitoring technology.
Is there a mobile version of Sentinel?
Yes, Sentinel offers a mobile interface for various users including engineers, security guards, and premises owners, allowing essential tasks to be performed from smartphones or tablets.
Support and Training
What kind of support do you offer?
We provide 24/7/365 technical support, with a team of 20 dedicated technical staff available for out-of-hours assistance.
Do you offer training for Sentinel?
Yes, we offer comprehensive training programs including on-site training, webinars, and workshops tailored to your specific needs.
How quickly can we expect a response to support queries?
Our support team aims to respond to all queries promptly. For critical issues, we have on-call engineers available 24/7.
Pricing and Licensing
How is Sentinel priced?
Pricing for Sentinel varies based on your specific requirements. Please contact our sales team for a customized quote.
Is there a trial version available?
We offer demonstrations and, in some cases, trial periods. Contact our sales team to discuss your needs.
Does the license include updates and support?
Yes, our standard license includes regular updates and technical support. Detailed terms are provided with your specific agreement.
Implementation and Customization
How long does it take to implement Sentinel?
Implementation time varies depending on the complexity of your setup. Our team works closely with you to ensure a smooth and efficient deployment.
Can Sentinel be customized to our specific workflow?
Absolutely. Sentinel offers extensive customization options to align with your unique operational requirements.
For any questions not covered here, please don’t hesitate to contact our support team. We’re here to help.
